
Help Desk Specialist
4 days ago
We are seeking a highly motivated and skilled Customer Service Representative to join our dynamic team As a Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to clients and customers via phone, email, and live chat.
What You Will Do:
- Respond to customer inquiries and issues in a timely and efficient manner
- Troubleshoot and resolve technical issues with the services
- Escalate complex issues to the appropriate department or team member for further assistance
- Document and track customer interactions and issues as per company policies
- Gather customer feedback and provide suggestions for improvements to products and services
- Participate in ongoing training and development to stay informed about new products and services
- Collaborate with other departments within the company to ensure a seamless customer experience
- Meet and exceed customer satisfaction metrics and goals
Requirements:
- Strong customer service and technical support skills
- Excellent English communication and problem-solving skills
- Strong ability to multitask and prioritize
- Experience with SAP and other software like CRM is a plus
- Ability to work effectively in a team-oriented environment
Perks:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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