Technical Operations Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeOperations Full time 4,000,000 - 6,000,000

We are seeking a highly skilled Technical Operations Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our applications and systems.

Job Description

The successful candidate will have hands-on experience in monitoring tools, backend API troubleshooting, and incident management. You will work closely with cross-functional teams to identify and resolve technical issues, maintain scheduling systems, and plan and execute changes.

Key Responsibilities
  • Monitor applications, systems, and hardware for abnormal processing conditions.
  • Troubleshoot technical issues with development and quality assurance teams.
  • Maintain scheduling systems and procedures.
  • Plan and execute changes, problem, incidents, production processes, controls, and service requests.
  • Research and resolve user problems and software system issues.
  • Make effective use of tools and resources to solve system problems.
Requirements
  • A bachelor's or master's degree in computer science or a related field with 3-5 years of experience.
  • Experience working in a technical support role is essential.
  • Hands-on experience with Azure Application Insights for log analysis and troubleshooting.
  • Good understanding of backend APIs, including request and response journeys performed at the frontend.
  • Hands-on experience testing backend APIs.
  • Skilled in writing and optimizing SQL queries to extract relevant telemetry data.
  • Strong experience in monitoring tools like New Relic or similar.
  • Able to create, modify, and interpret dashboards and alerts based on application health and performance.
  • Capable of identifying and analyzing application issues based on logs and metrics.
  • Takes ownership of P1 and P2 incidents, ensuring timely resolution and communication.
  • Proactively escalates issues to L3 engineers or developers when required.
  • Understands and performs Root Cause Analysis (RCA) for incidents.
  • Conducts impact analysis to evaluate the scope and user impact of an issue.
What We Offer
  • Work with cutting-edge technologies.
  • Opportunity to contribute to the success of the company and yourself.
Seniority Level
  • Mid-Senior level.
Employment Type
  • Full-time.
Job Function
  • Information Technology.

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