Technical Support Specialist

4 weeks ago

Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full time
Overview

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both French and English.

What You'll Do
  1. Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours
  2. Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  3. System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
What We're Looking For
  1. Bilingual: Native speaker in French and English (US)
  2. Skilled in written communication (both French and English)
  3. Natural instinct to empathize with users
  4. Strong analytical skills
  5. Excellent verbal and written communications skills
  6. Native or bilingual spoken and written English skills
  7. Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote


#J-18808-Ljbffr

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Inbox Business Technologies Full time $90,000 - $120,000 per year

    Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate...

  • Website Developer and SEO Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Tier3Tech Support Ltd. Full time 1,200,000 - 2,400,000 per year

    Job PurposeWe are currently seeking a proficient Website Developer and SEO Specialist to join our growing marketing team, working in our vibrant office in Islamabad. This is an exciting time to join the company and will ideally suit someone looking to gain B2B marketing experience and to grow within a fast-paced growing business.Reporting into the Head of...

  • Customer Support Specialist

    3 days ago

    Islamabad, Islamabad, Pakistan Misix Communication Full time 600,000 - 1,200,000 per year

    Company DescriptionMisix Communication, established in 2015, is a leading Business Process Outsourcing center passionate about providing outstanding quality customer service. We excel in building customer relations and cater to both new and existing clients. With a dedicated staff capable of learning technicalities of products swiftly, we ensure superior...

  • Customer Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Hawk Notch Full time 400,000 - 1,200,000 per year

    Company DescriptionHawk Notch is a top-rated Amazon Advertising agency dedicated to transforming advertising strategies for businesses. We specialize in creating eye-catching product images, writing persuasive product descriptions, and uncovering winning keywords through deep analysis. Our expertise lies in setting up and optimizing PPC campaigns to maximize...

  • Cloud Technical Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time 1,200,000 - 3,600,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • VAPT Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan B3 Networks Technologies Limited Full time 900,000 - 1,200,000 per year

    Location: Islamabad/RawalpindiOffice timings: 7:30 AM to 4:30 PM (On-site)The RoleAs the VAPT Support Specialist, you will be the operational hub of our Vulnerability Assessment and Penetration Testing (VAPT) program. This is a non-technical role focused on process management, communication, and tracking. You will work closely with our GRC lead, technical...

  • Technical Services Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan ibex. Pakistan Full time 1,200,000 - 2,400,000 per year

    The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns...

  • Technical Support Trainee

    2 weeks ago

    Islamabad, Islamabad, Pakistan Contour Software Full time 600,000 - 1,200,000 per year

    About ContourContour Softwarehas grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • IT Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan PromaxIT Solutions Full time 1,200,000 - 3,600,000 per year

    Promax IT Solutions is looking for a skilled and motivated IT Support Specialist to join our Managed Service Provider (MSP) team. The ideal candidate will have experience supporting multiple clients, handling diverse IT environments, and delivering excellent customer service.Key Responsibilities· Provide 1st and 2nd line technical support for client IT...

  • Customer Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Nodeus Full time 1,200,000 - 2,400,000 per year

    Job Title: CustomerSupport SpecialistLocation: Onsite (Night shift)Employment Type: Full-TimePackage : kWhile working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution...