Customer Loyalty Manager

1 day ago

Lahore, Punjab, Pakistan beBee Careers Full time

About Us:

We are a leading organization in the life insurance industry, committed to delivering exceptional customer experiences and driving business growth. Our values include a customer-centric approach, collaboration, and innovation.

Role Overview:

We are seeking a highly skilled professional to lead our customer retention efforts, focusing on persistency and premium growth. This role requires a strong understanding of the insurance industry, excellent analytical skills, and effective communication abilities.

Main Responsibilities:

  • Develop and implement initiatives to drive persistency and premium growth
  • Collaborate with sales, claims, customer service, and actuarial teams to ensure long-term customer satisfaction and loyalty
  • Lead the strategy development and execution of customer retention programs
  • Analyze data to inform decision-making and measure program effectiveness

Requirements:

To succeed in this role, you should have:

  • A minimum of 8-10 years of experience in the life insurance industry, with at least 5 years in a supervisory/managerial role focused on customer retention or persistency management
  • Excellent analytical and problem-solving skills, with the ability to communicate complex ideas effectively
  • Strong team management and interpersonal skills, with the ability to build relationships across functional areas
  • Knowledge of the insurance industry, its products, and regulations
  • Certification in insurance is an added advantage

Benefits:

This role offers a competitive compensation package, including benefits such as medical, dental, and vision coverage, 401(k) matching, and paid time off.

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