Loyalty Programs Specialist

4 weeks ago


Lahore, Punjab, Pakistan Stylo Pvt Ltd Full time
  • Assist in the development and implementation of customer loyalty programs
  • Manage day-to-day operations of the loyalty programs, including member communications, rewards fulfilment and program reporting
  • Analyse customer data and insights to identify opportunities to enhance the customer experience and drive program engagement
  • Collaborate with cross-functional teams including marketing, sales and customer service, to ensure alignment and support for loyalty initiatives
  • Monitor program performance and KPIs, providing regular reporting and insights to Line Manager
  • Assist in the development of marketing materials and communications to promote the loyalty programs
Qualification

Masters/Bachelors degree in Marketing, Management or a related field

Required Skills
  • Loyalty Program Management
  • Customer Management
  • Analytical Skills
  • Customer-Centric Focus: Demonstrates a strong commitment to improving the customer experience and driving engagement through loyalty initiatives.
  • Data-Driven Decision Making: Leverages customer insights and program KPIs to identify opportunities for enhancement and inform strategic actions.
Experience

3-4 years of experience in Loyalty Programs

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