Computer Systems Support Specialist

1 day ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time 6,000,000 - 8,000,000

The Client Service Datafeed Team plays a vital role in providing frontline support and acting as an escalation point for unresolved queries.

One of the key objectives is to improve case handling efficiency and ensure timely feedback to enhance client satisfaction.

Key Responsibilities
  • Work closely with the Client Service Datafeed Manager to prioritize workflows and meet/exceed expectations.
  • Collaborate with Commercial, Product, and Technology teams to showcase best practices for SPGCI datasets post-sales support.
  • Optimize work processes by working with management and regional teams.
  • Reduce outstanding service requests in volume and time.
  • Provide exceptional customer experiences, including handling calls during peak periods.
  • Monitor SPGCI datasets usage proactively through internal tools.
  • Develop basic API integration scripts and guides for common programming languages.
  • Support API and web portal design, and self-service tools.
  • Proactively manage customer issues and serve as the first escalation point.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
  • Experience in application support.
  • Excellent customer support skills, both written and oral.
  • Technical analytical skills, troubleshooting, root cause analysis.
  • Knowledge of RESTful APIs (HTTP, OData).
Preferred Skills and Qualifications
  • Understanding of commodity markets.
  • Proficiency in Python, writing clean code, troubleshooting client code.
  • Knowledge of SQL, Cloud Delivery Channels (Data Lake, Databricks, Snowflake, AWS).
  • Familiarity with AI Large Language Models (LLMs), developing AI agents, working with structured datasets for AI.

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