Technical Support Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBeeSpecialist Full time

Our ideal candidate is a highly skilled Technical Support Specialist with extensive experience in monitoring and troubleshooting complex systems. They will play a critical role in ensuring the seamless performance of our applications and driving operational excellence across the organization.

Key Responsibilities:

  • Monitoring and Troubleshooting: Identify and resolve technical issues with Development and Quality Assurance teams to minimize downtime and ensure optimal system performance.
  • Incident Management: Take ownership of high-priority incidents, conduct root cause analysis, and implement corrective actions to prevent future occurrences.
  • Change and Problem Management: Collaborate with cross-functional teams to plan, execute, and document changes to the processing environment, minimizing disruption and ensuring compliance with ITIL framework standards.

Requirements:

  • Strong Technical Background: Bachelor's or Master's degree in Computer Science or a related field, with 3-5 years of experience in technical support roles.
  • Hands-on Experience: Proficiency in Azure Application Insights for log analysis, backend APIs, SQL query optimization, and monitoring tools like New Relic and Splunk.
  • Collaboration and Communication: Excellent interpersonal skills, ability to work effectively with cross-functional teams, and strong communication skills to escalate issues to L3 engineers or developers when required.

We offer a dynamic and innovative work environment, collaborating with a team of 700+ individuals on cutting-edge enterprise projects and products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.

At our company, we prioritize processes and culture, maintaining ISO certifications and promoting a vibrant culture of learning and collaboration. If you are passionate about working with cutting-edge technologies and contributing to your own success, join us today

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