
Aesthetic Clinic Customer Service Specialist
7 days ago
We are seeking a skilled and highly motivated Customer Care Executive to join our aesthetics clinic team. The successful candidate will be responsible for handling incoming calls and managing interactions on social media networks. This role plays a crucial part in ensuring clients receive excellent customer service and have a positive experience with our clinic.
Main Responsibilities:
- Answer incoming calls and respond to customer inquiries.
- Provide accurate information about our clinic services.
- Schedule appointments and manage the appointment calendar efficiently.
- Assist clients in resolving any issues or complaints they may have.
- Engage with clients through social media platforms (Facebook, Instagram) to address their queries and provide support.
- Maintain a comprehensive knowledge of our clinic services and procedures.
- Update and maintain customer records and ensure confidentiality of all customer information.
- Previous experience in customer service or customer care is preferred.
- Strong interpersonal skills and ability to build rapport with clients.
- Familiarity with aesthetics clinic procedures and services is a plus.
- Proficient in using social media platforms.
- Ability to remain calm and professional when dealing with challenging situations.
We offer a competitive salary package and a positive work environment where you can grow and develop your skills. If you are passionate about providing exceptional customer service and have a keen interest in the aesthetics industry, we would love to hear from you.
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