
Chat Support Expert
1 day ago
We are looking for a skilled professional to manage our Chat Support. The ideal candidate must possess an excellent command of English writing and proven experience in customer service.
Key Responsibilities- Educating customers about our services and products.
- Identifying customer needs and assisting them in understanding our services and products through chat.
- Providing a positive customer experience to obtain feedback.
- Maintaining customers up-to-date with new features, announcements, and functionalities.
- Maintaining a smooth customer flow and low-effort customer experience throughout the chat support process.
- Handling multiple customers live at a time to provide assistance related to services and products.
- Taking follow-up actions to ensure critical issues are resolved.
- Maintaining records for feature requests and chat support interactions.
- Maintaining a pleasant working environment for team members.
The following requirements are essential:
- Excellent interpersonal and written/oral communication skills.
- Minimum typing speed of 45 WPM with 90% accuracy.
- A minimum of 50% accuracy in English comprehension.
- A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
- Experience handling US/Europe customers via Live chat is beneficial.
- A bachelor's degree in administration or a related field. Preference given to candidates with O-Levels and A-Levels backgrounds.
- Ability to work as part of a team.
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Chat Support Expert
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Chat Support Representative
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Chat Support Specialist
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