Chat Support Expert

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a skilled professional to manage our Chat Support. The ideal candidate must possess an excellent command of English writing and proven experience in customer service.

Key Responsibilities
  • Educating customers about our services and products.
  • Identifying customer needs and assisting them in understanding our services and products through chat.
  • Providing a positive customer experience to obtain feedback.
  • Maintaining customers up-to-date with new features, announcements, and functionalities.
  • Maintaining a smooth customer flow and low-effort customer experience throughout the chat support process.
  • Handling multiple customers live at a time to provide assistance related to services and products.
  • Taking follow-up actions to ensure critical issues are resolved.
  • Maintaining records for feature requests and chat support interactions.
  • Maintaining a pleasant working environment for team members.
Job Requirements

The following requirements are essential:

  • Excellent interpersonal and written/oral communication skills.
  • Minimum typing speed of 45 WPM with 90% accuracy.
  • A minimum of 50% accuracy in English comprehension.
  • A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
  • Experience handling US/Europe customers via Live chat is beneficial.
  • A bachelor's degree in administration or a related field. Preference given to candidates with O-Levels and A-Levels backgrounds.
  • Ability to work as part of a team.


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