Chat Support Agent

2 weeks ago

Lahore, Punjab, Pakistan SHJ International Full time

A bachelor's degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.

The Chat Support Agent is responsible for delivering exceptional customer service through live chat interactions. This role involves resolving customer inquiries, troubleshooting issues, and providing information about products or services in a prompt and professional manner. The ideal candidate will possess strong communication skills and the ability to handle multiple chat conversations simultaneously while maintaining a high level of customer satisfaction.

Key Responsibilities:
  1. Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently. Maintain a positive, empathetic, and professional attitude toward customers at all times.
  2. Diagnose and troubleshoot customer issues related to products, services, or accounts through chat-based support.
  3. Provide accurate and timely solutions or escalate issues to the appropriate department when necessary.
  4. Update customer information and track support tickets to ensure follow-up and resolution.
  5. Stay informed about product updates, new features, and industry trends.
  6. Offer guidance and advice to customers on how to use products or services effectively.
  7. Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
  8. Work closely with other support team members to share knowledge and best practices.
  9. Collaborate with supervisors and managers to address systemic issues or trends identified through chat interactions.
  10. Ensure all customer interactions adhere to company standards for quality and professionalism.
  11. Contribute to the continuous improvement of chat support processes and procedures.
Job Specification

Qualifications & Requirements

  1. Excellent interpersonal and written and oral communication skills.
  2. Minimum typing speed of 45 WPM with 90% accuracy and a minimum of 50% accuracy in English comprehension.
  3. A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
  4. Handling US customers via Live chat is a Plus.
  5. Must be a team player.
#J-18808-Ljbffr

  • Chat Support Agent

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Chat Support Agent RoleWe are looking for a dedicated Chat Support Agent to join our team. As an Inbound Customer Chat Representative, you will be responsible for:Responding to inbound chat inquiries and providing prompt resolutions to customer issues.Assisting customers by utilizing product knowledge and resources provided during training.Managing multiple...

  • Chat Support Agent

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a skilled customer support specialist to engage with clients through chat and address their inquiries.Key ResponsibilitiesChat Support: Provide professional customer support through various chat platforms.Communication: Develop strong written communication skills to effectively interact with customers.Tech Savvy: Familiarize yourself with...

  • Support Agent

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    About the RoleAs a Customer Support Agent, you will play a crucial role in providing exceptional customer service and support to our clients.Your primary responsibility will be to manage Inbound/Outbound calls, respond to customer inquiries via Email and Live Chat, and resolve issues in a timely and professional manner.Responsibilities:Answer customer calls...

  • Frontline Customer Support Agent

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Frontline Customer Support AgentWe require an experienced Frontline Customer Support Agent to handle customer calls, emails, and chats. The ideal candidate should have excellent communication skills, patience, and the ability to remain calm under pressure.RequirementsDemonstrate active listening skills and empathy towards customers.Proactively resolve...

  • Customer Support Representative

    3 weeks ago

    Lahore, Punjab, Pakistan CHAT GLOBAL LTD Full time

    Get AI-powered advice on this job and more exclusive features.We're Hiring: Customer Support Representative (French Speaking and German Speaking)Location: Gulberg 2, Main Boulevard, LahoreType: Full-Time, On-SiteWorking Hours: 11 AM – 8 PM | 6 Days a WeekSalary: Starting from PKR 90,000Chat Global Pakistan is looking for a dedicated and fluent...

  • Chat Agent

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Chat AgentThis role requires an individual who can provide exceptional customer service and resolve issues in a timely manner. The successful candidate will be able to work effectively in a team environment and maintain accurate records of customer interactions.Responsibilities:Respond to customer inquiries via live chat.Provide accurate and helpful...

  • Customer Support Agent

    4 days ago

    Lahore, Punjab, Pakistan Obrotu Full time

    Work as a customer support agent in a highly integrated contact center environment. Responding to customer inquiries about the order statuses and timeline. Handle inquiries coming in from multiple touch points such as facebook, instragram, twitter, live chat, email and phone calls.Job SpecificationYou start your day with a team meeting to catch up on current...

  • Customer Support Agent For Emails And Calls

    2 weeks ago

    Lahore, Punjab, Pakistan Inteliqo Full time

    Customer Support Agent For Emails And Calls Inteliqo, Pakistan We are looking for a resource to manage Inbound/Outbound calls, Emails, and Live Chat Support. The candidate must have an excellent command of English Speaking and proven experience in Customer Service.Job SpecificationMust have Outbound/Inbound Calls experience.Must have experience in Customer...

  • Customer Support Agent For Emails And Calls

    5 days ago

    Lahore, Punjab, Pakistan Inteliqo Full time

    Customer Support Agent For Emails And CallsWe are looking for a resource to manage Inbound/Outbound calls, Emails, and Live Chat Support. The candidate must have an excellent command of English Speaking and proven experience in Customer Service.Job SpecificationMust have Outbound/Inbound Calls experience.Must have experience in Customer Service (Phone,...

  • Customer Service Chat Agent

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Chat Support Executive Position OverviewWe are seeking highly motivated and detail-oriented individuals to join our team as Chat Support Executives.This is an excellent opportunity for young talent to develop their skills and knowledge in customer service and chat software support.Key Responsibilities:Provide exceptional customer service through chat...