Help Desk Expert

23 hours ago


Rawalpindi Cantonment, Pakistan beBeeCustomer Full time $50,000 - $70,000

As a seasoned professional, you will be responsible for delivering top-notch customer service that drives business growth and client success.

We are seeking a highly skilled individual to handle technical support inquiries, troubleshoot issues, and ensure timely resolution.

Main Responsibilities
  • Customer Support & Issue Resolution
  • Respond promptly and accurately to customer inquiries and technical issues via various channels.
  • Analyze and resolve technical problems related to our suite of products.
  • Ensure all support tickets are resolved efficiently, meeting established service level agreements.
  • Serve as the primary point of contact between clients and internal teams to escalate and resolve complex issues.
  • Maintain detailed documentation of customer interactions and resolutions within our CRM system.
  • Process Improvement & Client Experience
  • Identify recurring customer pain points and collaborate with cross-functional teams to address root causes.
  • Develop and update support processes to enhance efficiency and customer satisfaction.
  • Gather and report customer feedback to inform product development and improvement.
  • Collaboration & Communication
  • Work closely with our Customer Success team to provide seamless client experiences.
  • Communicate effectively with clients, providing updates and solutions on technical issues and product queries.
  • Participate in regular team meetings to stay aligned on ongoing client needs and support initiatives.


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