Help Desk IT Support Specialist

15 hours ago


Rawalpindi Cantonment, Pakistan beBeeITSupport Full time 4,000,000 - 8,000,000
Job Title: Help Desk IT Support Specialist

Key Responsibilities:

  • Provide first-line systems support to ensure prompt resolution of customer inquiries.
  • Document all customer interactions to maintain accurate records.
  • Detect and resolve technical issues through analysis and troubleshooting.
  • Collaborate with internal teams and external vendors to achieve effective issue resolution.
  • Regularly update customers on the status of their open logs to guarantee timely resolutions.
  • Evaluate complex issues and escalate them to management when necessary.

Job Requirements:

  • Four years of relevant experience in an information technology service desk role is mandatory.
  • Candidates must possess excellent communication skills to articulate technical concepts to diverse audiences.


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