
Help Desk IT Support Specialist
15 hours ago
Key Responsibilities:
- Provide first-line systems support to ensure prompt resolution of customer inquiries.
- Document all customer interactions to maintain accurate records.
- Detect and resolve technical issues through analysis and troubleshooting.
- Collaborate with internal teams and external vendors to achieve effective issue resolution.
- Regularly update customers on the status of their open logs to guarantee timely resolutions.
- Evaluate complex issues and escalate them to management when necessary.
Job Requirements:
- Four years of relevant experience in an information technology service desk role is mandatory.
- Candidates must possess excellent communication skills to articulate technical concepts to diverse audiences.
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