Ecommerce Operations Manager

1 day ago

Karachi, Sindh, Pakistan beBee Careers Full time
Ecommerce Operations Manager

Overview:

  • This role is responsible for overseeing and expanding our online sales channels.
  • The ideal candidate will have 3+ years of experience managing multiple e-commerce platforms, including Shopify, Amazon, Daraz, and Etsy.

Main Responsibilities:

  1. Platform Management
    1. Set up and launch new stores on multiple marketplaces, including theme customization and payment/shipping setups.
    2. Create and optimize product listings to maximize visibility and conversions.
    3. Synchronize inventory levels across all platforms to prevent overselling.
  2. Order & Fulfillment Management
    1. Manage end-to-end order processing across all platforms.
    2. Coordinate with suppliers, logistics partners, and customer service teams for smooth fulfillment.
    3. Handle returns, refunds, and exchanges efficiently.
  3. Customer Service & Reputation Management
    1. Provide multi-channel customer support via email, chat, social media, and marketplace messaging.
    2. Monitor and respond to customer reviews and feedback to maintain high ratings.
  4. Sales & Marketing Optimization
    1. Optimize product listings for higher conversions using SEO, keywords, images, and descriptions.
    2. Run promotions, discounts, and marketplace-specific campaigns.
  5. Inventory & Supply Chain Coordination
    1. Forecast demand and ensure stock availability across all platforms.
    2. Use inventory management tools to sync stock levels.
  6. Compliance & Marketplace Policies
    1. Ensure compliance with Amazon Seller Policies, Daraz Seller Rules, and other platform requirements.
    2. Stay updated on taxation, shipping rules, and platform-specific regulations.

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