Customer Engagement and Social Media Marketing Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are seeking an Evening Customer Engagement and Social Media Specialist to join our team. This is a fully remote position, offering flexibility and autonomy.

Key Responsibilities:
  • Engage with customers via social media platforms to address inquiries and resolve issues in a timely and professional manner.
  • Develop and implement strategic social media plans to enhance brand presence and online reputation.
  • Monitor social media trends and analytics to adjust strategies for better engagement and maximum ROI.
  • Create and curate high-quality content that resonates with our target audience and showcases products and services.
  • Collaborate with cross-functional teams to promote products and services effectively.
  • Provide exceptional customer service and support during evening hours, ensuring customer satisfaction and loyalty.
Job Specification:
  • Proficient in social media management and engagement, with expertise in popular platforms.
  • Strong written and verbal communication skills, with the ability to craft compelling content.
  • Experience with social media analytics tools, such as Hootsuite or Sprout Social.
  • Ability to work independently and manage time effectively, prioritizing tasks and meeting deadlines.
  • Customer-centric approach, with problem-solving capabilities and a passion for delivering excellent results.
Benefits:

We offer a comprehensive package of benefits, including accommodation, communication, incentive bonus, leaves, and pension, to ensure your well-being and success in this role.



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