Senior Response Coordinator

1 day ago


Lahore, Punjab, Pakistan M&S Ventures Full time
Job Description

M&S Ventures is seeking an experienced customer service professional to join our team as a Senior Response Coordinator. As a member of our customer response team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Your primary responsibilities will include overseeing the customer response team, developing and implementing customer service policies, and monitoring customer feedback. You must be able to handle escalated customer issues professionally and provide satisfactory resolutions.

To succeed in this position, you must possess excellent customer service skills, strong communication abilities, and a proven track record in customer service management. Additionally, you should be able to work effectively in a fast-paced environment and prioritize tasks accordingly.

  • Develop and implement customer service policies, procedures, and best practices to enhance efficiency and customer satisfaction.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Handle escalated customer issues professionally and provide satisfactory resolutions.


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