Tech-Savvy IT Professional Wanted

1 day ago

Sahiwal, Punjab, Pakistan beBeeSupport Full time 2,500,000 - 4,500,000
IT Support Engineer Position

Motive empowers teams with tools to make work safer, more productive and profitable. Our platform gives complete visibility and control, reducing manual workloads by automating tasks.

Job Description

We are seeking an IT Support Engineer to champion end-user satisfaction through adept IT support. This role involves monitoring and maintaining our computer systems, performing hardware and software installations and tackling logical, analytical and technical challenges independently and collaboratively.

Key Responsibilities
  • Perform OS installations and configurations for MacOS, Windows and Linux systems
  • Facilitate seamless onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local inventory of IT assets
  • Coordinate with internal and external stakeholders to resolve technical issues promptly
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
  • Generate accurate and timely reports on IT support metrics
  • Address onsite user issues within the office environment
  • Provide remote support to end users via tickets, emails and channels
Requirements
  • Bachelor of engineering in computer science or equivalent
  • Minimum 1-3 years IT support experience
  • Strong knowledge of Windows, MacOS and Linux troubleshooting
  • Solid IT infrastructure knowledge and experience
  • Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
  • Customer Handling experience and technical troubleshooting expertise
  • Proficient in verbal and spoken English
  • Flexibility and willingness to work varying hours and shifts
  • CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
  • Call Center IT Support experience (preferred)
  • Understands the basics of AI and automation used in IT support
Commitment

We create a diverse and inclusive workplace that values people from different backgrounds, experiences, abilities and perspectives.

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