Support Excellence Specialist

17 hours ago


Rawalpindi Cantonment, Pakistan Mantalent Full time

As a Customer Care Specialist at Mantalent, your primary focus will be on delivering top-notch customer support services that meet and exceed customer expectations.

Responsibilities
  1. Respond to customer inquiries via live chat, maintaining a prompt and professional demeanor
  2. Provide accurate and comprehensive information using various communication tools
  3. Process customer accounts efficiently and maintain accurate records of interactions
  4. Engage with customers to build trust and foster long-term relationships
  5. Address customer complaints, offering suitable resolutions and following up to ensure satisfaction

Requirements

  • Strong English language skills
  • Familiarity with Microsoft Excel
  • Superior communication and problem-solving abilities

About Working at Mantalent

We prioritize our team's growth and development, providing opportunities for skill enhancement and professional advancement.


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