IT Support Specialist

1 day ago


Rawalpindi Cantonment, Pakistan Riphah University Full time

Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Riphah University. The successful candidate will be responsible for providing first-line systems support, documenting customer inquiries, and troubleshooting technical issues.

About the Role: As an IT Support Specialist, you will be the primary point of contact for students, faculty, and staff regarding technology-related queries. You will use your analytical skills to diagnose and resolve technical issues, communicate effectively with stakeholders, and escalate complex problems to management when necessary.

Key Responsibilities:

  • Provide excellent customer service and technical support via phone, email, or in-person
  • Document all customer inquiries and resolutions using our ticketing system
  • Diagnose and troubleshoot technical issues with hardware, software, and network infrastructure
  • Collaborate with other departments to resolve complex technical issues
  • Maintain accurate and up-to-date records of customer interactions and technical issues

Requirements: To succeed in this role, you will need four (4) years of directly relevant Information Technology Service Desk experience, excellent communication and interpersonal skills, and the ability to solve complex technical issues.



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