Customer Engagement Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeResponsibility Full time $30,000 - $50,000
Relationship Builder

To provide and promote a professional, high-quality service to all customers. Proactively seek to identify customer needs and effectively respond and refer leads to the appropriate channels for follow-up.

Job Requirements

1) To execute and maintain customer services operations such as:

  1. Obtaining and verifying customer information
  2. Educating about loyalty and other promotions
  3. Processing and dispatching of club cards
  4. Following up for the activations of club cards
  5. Responding to inquiries regarding club cards and active promotions
  6. Marketing campaigns
  7. Customer invitations
  8. Managing customer complaints and suggestions

2) To liaise and arrange corporate meetings for stakeholders.
3) To conduct research on the latest trends and update summary to stakeholders.
4) Communicating with target audiences and managing customer relationships.
5) Liaising with designers and printers.
6) Organizing photo shoots.
7) Arranging for the effective distribution of marketing materials.
8) Maintaining and updating customer databases.
9) Conducting market research such as customer questionnaires and focus groups.
10) Contributing to, and developing, marketing plans and strategies.
11) Managing the publication of all publicity material to maximize brand promotion.
12) Creating and developing new innovative ways to communicate the company message to their existing customers.
13) Supporting stakeholders in day-to-day marketing activities.
14) Planning, developing, and delivering campaigns as agreed within timescales.
15) Executing all outbound activities in line with team objectives.
16) Regularly conducting customer service surveys as per requirements.
17) Developing promotional opportunities and ideas from conception through to delivery.

Candidates are encouraged to apply.

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