Customer Support Professional

5 days ago


Sukkur, Sindh, Pakistan beBeeService Full time $60,000 - $80,000
Customer Service Expert Opportunity

This role requires delivering exceptional service to North American clients as a customer support professional. Key responsibilities involve handling technical support inquiries, troubleshooting issues, and ensuring timely resolution.

Essential Skills and Qualifications
  • At least 3 years of experience in customer support with a strong understanding of relevant tools and technologies.
  • Experience working in SaaS-based environments is advantageous.
  • Strong problem-solving skills and ability to troubleshoot complex technical issues.
Preferred Skills and Qualifications
  • Experience working with North American clients in a support or technical capacity.
  • Familiarity with advertising technology or SaaS-based products.
Key Responsibilities
  • Respond to customer inquiries and technical issues via email, chat, and phone in a timely and accurate manner.
  • Troubleshoot and resolve technical problems related to the company's products.
  • Maintain clear documentation of customer interactions and resolutions within the CRM system.
Collaboration and Communication
  • Work closely with the North American Customer Success team to ensure seamless client experience.
  • Communicate effectively with clients regarding technical issues and product queries.


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