Customer Service Professional
6 days ago
We are seeking a dedicated and customer-focused professional to deliver exceptional service experiences.
- Contact Handling: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Issue Resolution: Address customer complaints and work to resolve issues to ensure high levels of customer satisfaction.
- Product Knowledge: Provide accurate information to customers regarding product details, pricing, promotions, and any other relevant information.
Duties Include:
- Maintain accurate customer records, inquiries, and feedback within the CRM system.
- Collaborate with teams and departments to ensure customer needs are met effectively.
Key Qualifications:
- Intermediate or A-level education.
- Proficiency in written and spoken English.
- Strong communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Results-driven and motivated by achieving targets and goals.
- Minimum of 2-3 years of experience in Customer Support.
Why Join Us:
- Opportunities for Growth: Develop your skills and advance your career in our dynamic environment.
- Collaborative Team: Work alongside experienced professionals who share your passion for delivering excellent customer experiences.
- Supportive Culture: Enjoy a positive and inclusive work atmosphere that fosters creativity and innovation.
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