
Booking Support Specialist
14 hours ago
We are seeking an experienced Booking Support Specialist to join our team. As a key member of our customer service department, you will play a vital role in ensuring that our customers have a seamless experience when booking flights with us.
About the Job
As a Booking Support Specialist, you will be responsible for handling customer inquiries and resolving issues related to flight bookings, cancellations, and amendments. You will work closely with our team to provide exceptional customer service and ensure that all customers receive the highest level of support.
Your responsibilities will include responding to customer emails and phone calls, processing refunds and cancellations, and resolving any issues that may arise during the booking process. You will also be required to maintain accurate records of customer interactions and provide feedback to improve our services.
Key Requirements
Communication
Excellent written and verbal communication skills for effective customer interaction
Problem-Solving
Ability to analyze problems and find solutions in a timely and professional manner
Time Management
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Teamwork & Collaboration
Ability to work effectively within a team environment, promoting cooperation and mutual support
Continuous Learning
Willingness to learn and adapt to new processes and procedures as needed
What We Offer
Accommodation, health insurance, incentive bonus, and generous leave policies.
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