Operations Executive

4 hours ago


Lahore, Punjab, Pakistan ACE Money Transfer Full time

Job Overview:

The Operations Executive plays a crucial role in ensuring the smooth and efficient functioning of day-to-day business operations. This position requires a dynamic and organized professional who can oversee various operational aspects to contribute to the overall success of the company.

Duties & Job Responsibilities:

  1. Possess excellent product knowledge to enhance Operational & CS department support.
  2. Maintain effective working relations with all departments.
  3. Correspond with the Fraud Department regarding potentially fraudulent activity.
  4. Keep supervisor informed of significant problems and enablers.
  5. Assume responsibility for establishing and maintaining effective coordination and working relationships with other departments to solve customer issues.
  6. Provide backup for department co-workers as needed.
  7. Respond to corresponding emails regarding complaint queries.
  8. Coordinate with departments to resolve customer complaints.
  9. Conduct quality assurance survey reports and update accordingly.
  10. Coordinate with operations department lead to fix major issues and improve operational efficiencies.
  11. Elevate issues and maintain proper follow-up to resolve customer complaints for a better customer experience.

Required Skills and Qualifications:

Education: Bachelor's Degree
Experience: Minimum 02 Years Experience Required in relevant Field
Competencies:

  1. Good Communication Skills
  2. Expertise in MS Office (Excel, Word, PPT)
  3. Knowledge of Fintech/Banking Terminologies
  4. Adaptability
  5. Problem-Solving
  6. Data Analytical Skills


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