![Zameen Media Pvt. Ltd.](https://media.trabajo.org/img/noimg.jpg)
Support Operations Executive
6 hours ago
We're Zameen Media Pvt. Ltd., a forward-thinking company seeking a seasoned Support Operations Executive to join our team.
Job Description:
We're on the hunt for a highly skilled professional to lead our support operations. As a key member of our team, you'll be responsible for providing exceptional customer support experiences, identifying customer needs, and offering personalized assistance.
Key Responsibilities:
- LEAD OUR SUPPORT OPERATIONS.
- Provide timely and accurate responses to customer inquiries.
- Identify customer needs and offer personalized assistance.
- Update internal databases with valuable information.
- Share feature requests and workarounds with colleagues.
- Inform customers about new features and functionalities.
- FOLLOW UP WITH CUSTOMERS TO ENSURE TECHNICAL ISSUES ARE RESOLVED.
- Gather customer feedback and share it with relevant teams.
Requirements:
- Experience as a Customer Support Specialist or similar role.
- Proficiency in help desk software and remote support tools.
- Understanding of CRM systems.
- Excellent communication and problem-solving skills.
- MULTI-TASKING ABILITIES.
- PATIENCE WHEN HANDLING TOUGH CASES.
- Familiarity with the industry is a plus.
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