Client Retention Manager
2 weeks ago
We are looking for a seasoned Client Retention Manager to join our team. In this role, you will be responsible for retaining and growing existing customers, building strong relationships, and delivering exceptional customer experiences.
As a Client Retention Manager, you will work closely with customers to understand their business requirements and challenges, ensuring they are addressed quickly and effectively. You will also be responsible for conducting product demos and training to help customers understand and use our products efficiently, driving value realization and maximizing product adoption.
Key Responsibilities:
- Maintain Communication: Develop and maintain strong relationships with assigned high-value customers through regular check-ins and proactive engagement.
- Understand Customer Needs: Gain a deep understanding of customers' business requirements and challenges, ensuring they are addressed quickly and effectively.
- Product Demos and Training: Deliver product demos and training to help customers understand and use our products efficiently, driving value realization and maximizing product adoption.
- Customer Health Monitoring: Proactively monitor customer health signals, usage patterns, and satisfaction levels to identify early risks, address concerns, and recognize up-sell or cross-sell opportunities.
- Collaboration: Work closely with internal teams to ensure seamless customer onboarding and retention, and to identify opportunities for growth and expansion.
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Client Retention Expert
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US Market Account Manager
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Client Acquisition Manager
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Client Relationship Specialist
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Revenue Expansion Specialist
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Senior Customer Success Operations Manager
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Client Growth Representative
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HR Business Partner
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