Cloud Application Suite Specialist

1 week ago

Islamabad, Islamabad, Pakistan beBeeITProfessional Full time $80,000 - $120,000
Job Overview

We are seeking a highly skilled professional to support, maintain and extend our Atlassian Cloud application suite. This role combines technical expertise with strong communication skills and a passion for enabling others.

Key Responsibilities
  • Administration & Support
    • Manage configuration, maintenance, and administration of Atlassian Cloud products.
    • Troubleshoot and resolve issues promptly, collaborating with other admins and internal support teams.
  • Customization & Optimization
    • Design and optimize Jira workflows, custom fields, schemes, permissions, screens, and automation rules.
    • Create dashboards and reports to provide insights to management and teams.
    • Administer and optimize the usage of Jira Marketplace apps and add-ons.
  • Integration & Development
    • Develop and deploy integrations between Atlassian products and internal toolchains.
    • Support automation of manual processes through scripting.
  • Enablement & Mentorship
    • Conduct training sessions for employees, new hires, and customers on Jira, Confluence, and best practices.
    • Mentor junior administrators and business analysts, fostering knowledge-sharing and professional growth.
    • Serve as a subject matter expert for teams transitioning to agile tools or customizing their Atlassian environments.
  • Presales & Client Engagement
    • Collaborate with business development and proposal teams to design Atlassian-based solutions for clients.
    • Support proposal writing and contribute to technical sections in RFPs/RFQs involving Jira/JSM/Confluence.
    • Deliver live product demos to prospective clients and stakeholders showcasing features and value.
  • Research & Innovation
    • Explore new Atlassian features, beta programs, and marketplace tools to continuously improve the ecosystem.
    • Stay current with industry trends and suggest innovative ways to use Atlassian tools for improved collaboration and delivery.
Required Skills & Qualifications
  • Education
    • Bachelors degree in Computer Science, Software Engineering, Information Technology, or a related field.
  • Experience
    • 2-3 years of direct experience in administering Atlassian Cloud products.
    • Experience in working within Agile environments using Scrum or Kanban frameworks.
  • Certifications
    • Atlassian Certified Professional (ACP) in Jira Administration, Jira Service Management, or Confluence.
    • Technical certifications such as ITIL, Scrum Master, or Azure/AWS fundamentals are a plus.
  • Technical Proficiency
    • Strong command of JQL (Jira Query Language).
    • Familiarity with REST APIs, scripting, and Atlassian automation tools.
    • Understanding of ITSM concepts and service delivery processes.
  • Soft Skills
    • Excellent verbal and written communication skills.
    • Strong analytical and problem-solving mindset.
    • Ability to work independently and collaboratively in cross-functional teams.
Seniority and Employment
  • Employment type: Full-time
  • Job function: Consulting, Information Technology, and Sales
  • Industries: IT Services and IT Consulting

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