
English Language Assessor
2 days ago
Highly skilled and experienced language assessors are required to join our team in a challenging role that requires strong communication skills, organisational abilities and the ability to work effectively with colleagues. The successful candidate will have a passion for teaching English and improving the communication skills of others.
Key Responsibilities:- To conduct English language assessments for new and existing employees, both in-house and with third-party external candidates.
- Daily call quality monitoring of all employees (1-5 calls a day). The assessor will work as a member of a high-performing team contributing to quality service delivery.
- Coaching and mentoring staff in spoken English, vocabulary, and pronunciation to improve their English skills through feedback via the QC system.
- Providing customer service training specific to UK culture and UK English language. Conducting ongoing training and development (CPD) to upskill employees' English language standards.
- Responsible for QA of transcribed files.
- Developing, maintaining, and managing auto-scored English language proficiency assessments to ensure applicants can communicate effectively with customers in various countries.
- Graduate degree (Master's or PhD) in English Literature, Applied Linguistics, Educational Linguistics, Psychology, or related fields, with focus on language proficiency assessment/testing and research.
- At least 4-5 years of experience in English teaching, preferably in IELTS/PTE or Cambridge English exams.
- IELTS/CEFR certification, PTE, Language certificates, Oxford English Test, and British Council experience are required.
- Experience in coaching on accent and grammar is an advantage.
- Relevant national and international experience is a plus.
- Proficient in written and spoken English.
- Familiarity with UK English dialect.
- Dedicated, quick learner, team player, solution-oriented.
- Flexible and goal-oriented, capable of working collaboratively.
- Competitive salary
- Health insurance
- Annual leaves
- Learning and career development opportunities
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