Digital Commerce and Customer Service Lead

7 days ago


Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

Job Title: Senior Ecommerce and Customer Experience Professional

Description:

We are looking for a seasoned professional with a strong background in ecommerce and customer experience management to join our team As a Senior Ecommerce and Customer Experience Professional, you will be responsible for developing and implementing strategies to increase sales while ensuring adherence to platform-specific policies and regulations.

About the Role:

  • You will oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
  • Implement best practices to maintain high levels of customer satisfaction and retention.
  • Collaborate with the support team to address and resolve customer issues promptly.

Key Responsibilities:

  • Manage and maintain ecommerce platform account health.
  • Ensure compliance with platform-specific policies and regulations.
  • Develop and implement strategies to increase sales.

Requirements:

  • Bachelor's degree in Business Administration, Finance, Law, or a related field; Master's degree preferred.
  • 5+ years of experience in compliance and customer support management.
  • Proven experience in managing ecommerce platforms with a focus on compliance and account health.
  • Strong background in customer support management with a commitment to delivering excellent service.


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