
Digital Commerce and Customer Service Lead
7 days ago
Job Title: Senior Ecommerce and Customer Experience Professional
Description:
We are looking for a seasoned professional with a strong background in ecommerce and customer experience management to join our team As a Senior Ecommerce and Customer Experience Professional, you will be responsible for developing and implementing strategies to increase sales while ensuring adherence to platform-specific policies and regulations.
About the Role:
- You will oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
- Implement best practices to maintain high levels of customer satisfaction and retention.
- Collaborate with the support team to address and resolve customer issues promptly.
Key Responsibilities:
- Manage and maintain ecommerce platform account health.
- Ensure compliance with platform-specific policies and regulations.
- Develop and implement strategies to increase sales.
Requirements:
- Bachelor's degree in Business Administration, Finance, Law, or a related field; Master's degree preferred.
- 5+ years of experience in compliance and customer support management.
- Proven experience in managing ecommerce platforms with a focus on compliance and account health.
- Strong background in customer support management with a commitment to delivering excellent service.
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