Software Engineering Support Specialist

1 month ago


Lahore, Punjab, Pakistan Freelancerprox Full time

At Freelancerprox, we are seeking an experienced Software Engineering Support Specialist to join our team. This role will be primarily responsible for the support and maintenance of HR systems integrations and other related IT technical matters.

This position requires hands-on software development and application support experience in HR data integrations and other related technologies. As a secondary responsibility, the individual may also be responsible for support and maintenance of other off-the-shelf corporate IT applications.

The successful candidate will have a strong background in workforce integration management, with knowledge of Workday integrations, EIB, core connectors, and studio integrations. They will also possess excellent communication skills, with the ability to communicate directly and frequently with Human Resources/Payroll, Tax, Real Estate, Finance, IT, and other application development groups.

Key Responsibilities:

  • Perform duties related to HR Systems integrations SDLC, including design, development, and testing
  • Assist with all aspects of data integrations/interfaces with various vendors and other internal systems; manage and own end-to-end testing with various vendors, Workday-partner, internal system owners.
  • Responsible for Workday integrations (EIB, core connectors, & studio integrations)
  • Knowledgeable in workforce integration manager
  • Perform daily IT operations for the assigned systems/applications
  • Provide IT support by responding to production issues as a priority
  • Manage open incidents (tickets, issues) in Service Management tool following ITIL processes
  • Respond to requests in a positive, timely manner and provide feedback on expected completion dates
  • Strong Knowledge on Incident Management and Change Management Processes and Policies
  • Understand business concepts and processes to effectively support the business team with mediating new and existing business and technical challenges

Requirements:

  • Bachelors degree in computer science or related field
  • 4+ years of experience in Data Integration development and support using various integration tools
  • Experience in production support (24x7x365) environment following ITIL processes/guidelines is required
  • Integration experience with Workday & Kronos
  • Experience with two or more General-purpose programming languages such as XSLT, Java, C/C++, C#, Objective C, Python, JavaScript
  • Current hands-on programming experience required; current technology environment includes PL/SQL, SQL, ETL, Unix scripting
  • Proven experience performing business and systems analysis in a variety of application development environments
  • Experience in all phases of the software development life cycle, including analysis, design, unit test, system test, deployment, and production support

Salary Range: $80,000 - $120,000 per year, depending on experience.



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