
Luxury Guest Services Coordinator
6 days ago
**Seasonal Concierge Role Overview**
We are seeking a skilled Seasonal Concierge to provide exceptional customer service to our guests in Lahore, Pakistan. As a key member of our team, you will be responsible for ensuring the needs of our guests are met during their stay.
Key Responsibilities:
- Greet guests upon arrival and assist with the check-in process
- Provide information about local attractions, restaurants, and events
- Arrange reservations for guests at restaurants or other venues
- Handle guest complaints or concerns promptly and professionally
- Coordinate transportation for guests as needed
- Maintain cleanliness and organization of the lobby area
- Assist with luggage storage and delivery to guest rooms
- Handle incoming calls from guests requesting assistance
Requirements:
- Bachelor's degree in Hospitality Management or a related field (preferred)
- Previous experience in a customer service role (hospitality experience preferred)
- Excellent communication skills, both verbal and written
- Strong organizational skills and attention to detail
- Ability to multi-task and work in a fast-paced environment
- Fluent in English (knowledge of other languages is a plus)
- Ability to work flexible hours, including evenings, weekends, and holidays
Benefits and Opportunities:
This position offers a unique opportunity to work with a diverse group of guests and develop your skills in customer service, hospitality, and teamwork. If you are a motivated and detail-oriented individual who is passionate about providing exceptional service, we encourage you to apply.
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