Software Technical Support Specialist

19 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description:

We are seeking a highly motivated and organized individual to fill the position of Software Technical Support Specialist. As a key member of our team, you will be responsible for providing top-notch technical support to our customers.

Duties and Responsibilities:
  • Provide Customer Solutions: Work closely with internal/external team members to resolve customer issues efficiently.
  • Analyze Business Modules: Ensure data integrity and consistency across all business systems.
  • Document and Track Issues: Monitor calls, problems, and resolutions to ensure timely closure.
  • Develop Knowledge Base: Assist in creating articles and documentation to aid customers.
Required Qualifications and Skills:
  • Technical Experience: Minimum 2+ years' experience supporting applications/products.
  • JIRA Experience: Familiarity with JIRA would be an asset.
  • Education: Typically requires an AA degree in a technical field or equivalent experience.
  • Communication Skills: Excellent verbal and written communication skills, with a neutral to American accent being favorable.


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