
Operations Team Lead
7 days ago
We are seeking a seasoned professional to lead our Collections Operations team, focusing on negotiating and settling medical bills with US-based insurance companies. The successful candidate will oversee daily operations, drive performance, and ensure smooth client satisfaction.
- Lead and manage a team of professionals within the Collections Operations department.
- Oversee negotiations and settlements of medical bills from US insurance companies.
- Develop strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
- Evaluate team performance, providing regular feedback and support for ongoing development.
The ideal candidate has:
- Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
- Minimum of 5+ years of experience in a managerial role within a BPO environment, ideally in healthcare collections or a similar field.
- Strong understanding of medical billing and collections processes, especially in the context of US insurance companies.
- Proven ability to manage and lead teams, ensuring high performance and productivity.
This role is responsible for:
- Negotiating and settling medical bills with US-based insurance companies.
- Developing and implementing strategies to improve operational efficiency, team performance, and client satisfaction.
A successful outcome requires strong leadership skills, excellent problem-solving abilities, and effective communication with clients and internal teams.
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