Service Excellence Expert

3 days ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time 800,000 - 1,000,000
Service Quality Assurance Role

As a Service Quality Assurance Specialist, you play a pivotal part in upholding and enhancing our service standards. This role requires a meticulous and detail-oriented professional to guarantee exceptional customer satisfaction and continuous improvement.

The primary responsibilities of this position include:

  • Conducting thorough analyses of sales process data to pinpoint areas for enhancement.
  • Ensuring the quality of chats across various mediums.
  • Maintaining vigilant oversight on the dialer system.
  • Tracking and monitoring customer reviews, comments, and agent order mail.
  • Identifying, recording, documenting, and tracking defects or bugs.
  • Preparing comprehensive reports on communication quality for management.

Key requirements for success in this position include:

  • Prior experience as a Quality Assurance professional or similar role.
  • Demonstrated knowledge of software testing methodologies and tools.
  • Strong analytical skills with attention to detail.
  • Excellent written and verbal communication skills.
  • Bachelor's degree in Computer Science or related field preferred but not required.

This full-time position offers a competitive salary and benefits package, along with a dynamic work environment that fosters growth and development opportunities.

We value dedication, hard work, and a commitment to excellence. If you possess these qualities and are passionate about delivering exceptional service quality, we encourage you to apply for this challenging yet rewarding role.

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