Service Excellence Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time 600,000 - 900,000

We are seeking skilled professionals to handle customer inquiries in multiple languages. As a specialist in customer support, you will play a crucial role in delivering fast, accurate, and empathetic service.

Key Responsibilities:
  • Handle inbound calls and inquiries in French and English for restaurant customers.
  • Assist with orders, menu questions, complaints, and general support with accuracy.
  • Ensure top-quality service by listening carefully and resolving issues efficiently.
  • Follow established protocols and maintain exceptional service standards.
Requirements:
  • Fluent in French (required) and proficient in English.
  • Prior experience in restaurant or food-service customer support is beneficial.
  • Excellent verbal communication, active listening, and problem-solving skills.
  • Ability to remain calm and professional under pressure.
  • Flexibility to work varied shifts.

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