Telecom Support Specialist

1 week ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 30,000 - 40,000

Job Overview

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We are seeking a skilled Telephone Service Associate to join our team. This role is responsible for providing exceptional customer service to patients via telephone, ensuring accurate information and efficient communication.

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Responsibilities:

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  • Contact patients prior to their scheduled appointment to provide timely reminders and confirm details.">
  • Conduct thorough interviews with patients to obtain accurate information and resolve any concerns.">
  • Enter patient data into the electronic medical record system, maintaining accurate and up-to-date records.">
  • Re-schedule appointments as needed, communicating effectively with patients via telephone calls and written notifications.">
  • Screen and route patient calls to other departments efficiently, ensuring seamless registration, scheduling, and follow-up appointment scheduling.">
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Requirements:

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  • Display a 'customer first' mentality in all interactions.">
  • English proficiency required (listening and speaking skills).">
  • Be self-motivated and able to work independently with minimal supervision.">
  • Demonstrate strong organizational and time management skills to prioritize tasks effectively.">
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Benefits:

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  • Opportunities for career growth and professional development.">
  • A supportive and collaborative work environment.">
  • Competitive compensation and benefits package.">
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Other Information:

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This is an exciting opportunity to make a positive impact on our patients' lives. If you are passionate about delivering exceptional customer service, we encourage you to apply.

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