Service Desk Professional

20 hours ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time 8,000,000 - 15,000,000
Job Overview:

The ideal candidate will provide solutions to technical problems and offer claim resolution to customers by performing a diagnosis of the issue while guiding them through the claim filing process, resulting in a resolution via phone call.

Key Responsibilities:
  • Support customers with the claim filing process, including approving and denying claims via phone call.
  • Maintain exceptional service levels through effective communication with customers in a friendly, efficient, and attentive manner.
  • Deliver an outstanding customer experience as measured by performance objectives and uphold the core values of our organization.
  • Respond promptly to customer inquiries via phone call.
  • Effectively troubleshoot customers' products and provide accurate and efficient resolutions.
  • Clearly explain complex technical concepts in a simple and easy-to-understand manner to facilitate troubleshooting assistance, enabling customers to resolve technical issues.
  • Stay up-to-date by researching similar product symptoms to provide accurate solutions.
  • Ensure compliance with all organizational policies, procedures, and practices.

The Technical Support Specialist should possess excellent English written and verbal communication skills, an IT background, and proficiency in MS Office, particularly MS Excel and MS Word. An American or neutral accent is preferred.

Qualifications:
  • O-Levels/Intermediate or above
  • Excellent English Written and Verbal Communication with IT background
  • American or neutral accent
  • Proficiency with MS Office (Particularly MS Excel and MS Word)

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