
Client Service Specialist
5 days ago
In this role, you will be part of an international bank that works to make a positive difference for its clients, communities, and employees. You will have the opportunity to work on various projects, drive business growth, and develop your skills through continuous learning and professional development.
About the Role- Client Service: Provide quality support and advice to clients on their channel activation pre-transactional enquiries/setup, trainings, and other channel-related issues.
- Process Improvement: Drive continuous improvement of operational efficiency and effectiveness of processes to increase consistency of systems and processes.
- Stakeholder Management: Work closely with key stakeholders to address client channel issues and identify opportunities for improvement.
Your responsibilities will include performing all relevant onboarding processes, creating CDD for new clients, reviewing existing ones, and conducting regulatory onboarding activities. You will also be responsible for delivering fast setup of systems, providing quality support and advice to clients on Straight2Bank channel activation, training, and other related issues.
This role requires strong communication and interpersonal skills, along with the ability to work independently without direct supervision and cope with pressures from tight deadlines.
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