
Maintenance Operations Director
1 week ago
Job Summary
">- Manage the operation and maintenance of Generators across Pakistan.
- Oversee KPIs/SLAs for various clients, ensuring satisfaction and effective communication.
- Develop O&M processes, procedures, templates, tools, and regulations.
- Lead significant incidents and client relations.
- Make strategic decisions on day-to-day issues escalated by clients.
- Performance manage long-term service delivery plans.
- Control overall performance against budget.
- Set strategies for KQI/KPI/SLA targets.
- Coordinate meetings with clients to address routine issues, ensuring quality and satisfaction.
About the Role
">This is a senior leadership position responsible for managing the operation and maintenance of Generators across Pakistan. The ideal candidate will have at least 10 years of experience in a similar role and possess strong academic and professional credentials.
">Key Responsibilities
">- Managing KPIs/SLAs for various clients to ensure satisfaction and effective communication.
- Developing O&M processes, procedures, templates, tools, and regulations.
- Leading significant incidents and client relations.
- Making strategic decisions on day-to-day issues escalated by clients.
- Performance managing long-term service delivery plans.
- Controlling overall performance against budget.
- Setting strategies for KQI/KPI/SLA targets.
- Coordinating meetings with clients to address routine issues, ensuring quality and satisfaction.
Requirements
">- At least 10 years of experience in a similar role.
- Strong academic and professional credentials.
- Excellent leadership and management skills.
- Ability to develop and implement O&M processes and procedures.
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal skills.
Benefits
">This role offers a competitive package, depending on experience, as well as opportunities for professional growth and development.
">Other Information
">Please note that this job description is subject to change based on business needs.
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