
Customer Service Agent
2 hours ago
About the Role:
We are seeking highly motivated and dynamic individuals to join our team as Call Center Agents for our Final Expense campaign.
As a key member of our team, you will be responsible for engaging with clients and colleagues through strong communication skills, both verbal and written. Proficiency in using CRM software, Microsoft Office (Word, Excel, etc.), and email platforms is essential.
Key Responsibilities:
- Handle online communication tools (chat, video calls)
- Manage data entry
- Update customer records
- Demonstrate active listening skills to understand and address customer concerns or queries
Requirements:
To succeed in this role, you will need:
- Strong communication and interpersonal skills
- Ability to work night shifts (6 PM - 3 AM)
- Reliable transportation and punctuality
- Fluency in English for interacting with international clients
Preferred Skills:
Persuasion and negotiation abilities for sales conversions are highly desirable.
About Us:
We are a leading provider of customer-centric solutions dedicated to delivering exceptional results. Our team is passionate about creating value and driving success for our clients and partners.
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