Customer Service Ambassador

3 days ago


Lahore, Punjab, Pakistan beBeeCustomerService Full time 600,000 - 1,200,000
Customer Service Excellence

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

  • Servicing Customers: Respond promptly to customer inquiries, provide product and service information, and resolve issues in a timely manner.
  • Account Management: Record and update customer account information, maintaining accurate and up-to-date records.
  • Problem Resolution: Analyze customer complaints, identify solutions, and implement corrective actions to ensure customer satisfaction.
Required Skills and Qualifications
  • Product Knowledge: Familiarity with our products and services is essential.
  • Quality Focus: Maintain a high level of quality in all interactions with customers.
  • Problem-Solving: Demonstrate effective problem-solving skills to resolve complex customer issues.
  • Conflict Resolution: Manage conflicts in a professional and respectful manner.
  • Analytical Skills: Collect and analyze customer data to inform decision-making.
  • Multitasking: Prioritize multiple tasks simultaneously while maintaining attention to detail.
Benefits
  • Market-Competitive Salary: Enjoy a salary that reflects your value to the organization.
  • Learning & Development: Engage in ongoing training and development opportunities to enhance your skills.
  • Provident Fund: Contribute to a secure financial future through our provident fund program.
  • EOBI: Enjoy Employee Old-Age Benefit Institution benefits.
  • Life Insurance: Receive comprehensive life insurance coverage.
Location and Timing

Our office is located in NASTP, Lahore, and our working hours are from 9:00am – 06:00pm (US Timings).



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