Sales Engineering Expert

14 hours ago


Lahore, Punjab, Pakistan Expertflow LLC Full time
Overview of Expertflow LLC

As a leading developer of Cloud Contact Center Software, we empower businesses to engage with their customers seamlessly. Our platform supports interaction across multiple channels, fostering an exceptional customer experience.

Primary Responsibilities
  • Presentation of our product to potential clients via engaging demos, webinars, and workshops.
  • Effective response to customer inquiries and concerns via email and chat platforms, along with quote and proposal preparation.
  • Follow-up on leads and partnership coordination with customers and internal teams.
  • Support in creating high-quality technical documentation based on customer feedback.
  • Analysis of competitor offerings and provision of strategic input to the sales team on product positioning and differentiation.
Required Skills and Qualifications

We are looking for a skilled professional with:

  • Bachelor's degree in Computer Science, Software Engineering, IT, or related field.
  • Minimum 2 years of experience in the Contact Center industry, preferably in pre-sales or Requirements Engineering.
  • Strong knowledge of network infrastructure, contact center technologies, and call flow optimization.
  • Proven experience in requirement analysis, proposal preparation, and Proof-of-Concept execution.
  • Excellent written and verbal communication skills in English.
  • Ability to prioritize tasks efficiently and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office applications (Word, Excel, Project, Visio, and PowerPoint).

Nice to Have:

  • Experience with enterprise SaaS applications, including architecture, business models, and pricing strategies.
  • Familiarity with Omnichannel or Chatbot solutions.
  • Proficiency in Arabic and French languages.


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