Sales Engineering Expert
14 hours ago
As a leading developer of Cloud Contact Center Software, we empower businesses to engage with their customers seamlessly. Our platform supports interaction across multiple channels, fostering an exceptional customer experience.
Primary Responsibilities- Presentation of our product to potential clients via engaging demos, webinars, and workshops.
- Effective response to customer inquiries and concerns via email and chat platforms, along with quote and proposal preparation.
- Follow-up on leads and partnership coordination with customers and internal teams.
- Support in creating high-quality technical documentation based on customer feedback.
- Analysis of competitor offerings and provision of strategic input to the sales team on product positioning and differentiation.
We are looking for a skilled professional with:
- Bachelor's degree in Computer Science, Software Engineering, IT, or related field.
- Minimum 2 years of experience in the Contact Center industry, preferably in pre-sales or Requirements Engineering.
- Strong knowledge of network infrastructure, contact center technologies, and call flow optimization.
- Proven experience in requirement analysis, proposal preparation, and Proof-of-Concept execution.
- Excellent written and verbal communication skills in English.
- Ability to prioritize tasks efficiently and manage multiple projects simultaneously.
- Proficiency in Microsoft Office applications (Word, Excel, Project, Visio, and PowerPoint).
Nice to Have:
- Experience with enterprise SaaS applications, including architecture, business models, and pricing strategies.
- Familiarity with Omnichannel or Chatbot solutions.
- Proficiency in Arabic and French languages.
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