Senior Technical Support Specialist

13 hours ago


Lahore, Punjab, Pakistan beBeeTechnical Full time $100,000 - $120,000
Job Summary

We are seeking an accomplished Senior Technical Support Specialist to provide high-level technical assistance and leadership to our support team.

About the Role:

This senior subject matter expert will be responsible for delivering complex technical support for a range of products and services. As the go-to individual for troubleshooting complex issues or product-level bugs, you will work closely with engineering teams to identify and address technical issues affecting customers.

Key Responsibilities:
  • Provide guidance and mentorship to junior technical support engineers, enhancing their skills and knowledge.
  • Collaborate with cross-functional teams to drive continuous improvement in the technical support process, identifying trends in customer issues and creating new support processes and procedures.
  • Develop and maintain comprehensive technical documentation for internal and external use, ensuring accuracy and relevance.
Requirements:
  • Minimum 3 years of experience in Technical Support | Customer Support.
  • Strong understanding of SQL and API concepts.
  • Familiarity with one of the coding languages, preferably Java or Python.


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