Technical Support Specialist

11 hours ago

Lahore, Punjab, Pakistan beBeeSupport Full time 600,000 - 1,200,000
Technical Support Specialist

Our organization requires a skilled technical support specialist with strong communication skills to perform various duties.

Key Responsibilities:
  1. Provide technical assistance and support to internal networks and employees.
  2. Collaborate across the organization to resolve complex issues and follow reported problems through to their resolution.
  3. Respond to employee inquiries and identify routine operational systems problems.
  4. Install, operate, and manage LAN, WAN, and dial access services for operations.
  5. Troubleshoot networks and systems and implement systems maintenance and administration.
Required Skills and Qualifications:
  • Software development experience and knowledge of networking concepts.
  • Excellent English written and verbal communication skills.
  • Good phone manners and interpersonal skills.
  • MCSE Certified or equivalent and CCNA certification is desirable.
  • A firm grasp of web technologies, networking fundamentals, and software products.
  • The ability to take ownership of technical issues and work with Development teams to resolve more advanced issues.
  • Resolving escalated user complaints independently.
  • Documenting troubleshooting and problem resolution steps.
  • Knowledge of Windows operating systems, Linux, and general desktop support issues.
  • Understanding of DNS, TCP/IP, Domain Environment, Firewalls, and other networking concepts.
  • Solid knowledge of internet protocols such as SSH, FTP, SFTP, and HTTP.

This role requires a highly motivated individual with excellent communication and technical skills.

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