
Technical Support Specialist
2 hours ago
The Technical Support Specialist plays a crucial role in providing timely and effective support to users. As the primary point of contact, they are responsible for resolving technical issues and escalating complex problems to senior support teams.
Main Responsibilities:
- Provide technical assistance to employees via various communication channels.
- Analyze and troubleshoot technical issues in accordance with established service level agreements.
- Document all interactions and resolutions in the ITSM workflow tool.
- Educate users on proper usage of software applications and hardware devices.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and best practices.
Required Skills and Qualifications:
- Demonstrated expertise in configuring and managing Windows operating systems.
- Excellent analytical and problem-solving skills.
- Prior experience in an IT environment as a helpdesk or customer support specialist is highly valued.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Aptitude for multitasking and prioritizing tasks in a fast-paced setting.
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