Customer Support Team Lead

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

The Online Customer Service Team Leader is a crucial role within our organization, responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels.

This position involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues. The Team Leader will work closely with other departments to align customer service strategies with business objectives and deliver a positive customer experience.

Key Responsibilities:
  • Managing a team of customer service representatives
  • Coaching and mentoring team members
  • Monitoring team performance and resolving escalated issues
Requirements:
  1. Proven experience in customer service, with at least 2 years in a supervisory or team leader role
  2. Excellent communication skills and a customer-focused approach
  3. Strong problem-solving skills and the ability to handle escalated customer issues effectively
  4. Proficiency in using customer service software, CRM tools, and reporting systems
  5. Ability to analyze data and generate actionable insights
  6. Leadership skills to inspire, guide, and manage a team effectively
What We Offer:

A dynamic and supportive work environment

Ongoing training and development opportunities



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