Customer Service Team Lead Position

Job DescriptionWe are seeking a seasoned Customer Service Team Lead to manage and support our growing team of Virtual Assistants. The ideal candidate will have at least 3 years of experience as a Team Lead and 3 years in Customer Service, with excellent English communication skills.Key ResponsibilitiesMonitor and report on agent performance, attendance, and...

Job Summary:The Customer Service Team Lead is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues.

Call Center SupervisorA Call Center Supervisor is responsible for overseeing the daily operations of a call center team. This involves managing a team of representatives, monitoring their performance, and providing guidance and support as needed. The supervisor also plays a critical role in ensuring that the team meets its performance targets and provides...

Job OverviewThis role involves leading a team of professionals in a dynamic environment, focusing on efficient operations management and customer service standards.ResponsibilitiesLead a team to execute departmental operations efficiently within given resources.Support team members in performing their roles effectively by providing necessary...

University, High English Level, Chinese Understanding (optional)The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and...

Customer Service Team ManagerThis is a leadership role where you will oversee the daily operations of a team of customer service representatives. Your main goal will be to ensure that they meet performance targets and provide excellent customer service.The ideal candidate will have experience working in a call center environment, with at least 2 years in a...

Role SummaryThe ideal candidate is a technically savvy professional with a strong grasp of CPaaS integrations and a passion for client success. They will lead onboarding, foster long-term relationships, and serve as the main point of contact to ensure customers derive maximum value from the platform.Duties And ResponsibilitiesGuide customers through the...

This leadership role requires a strong understanding of performance management, employee development, and process improvement.Job HighlightsLead a team of Advisors to meet performance targets and improve customer satisfaction.Collaborate with Workforce Management to optimize staffing levels and schedules.Conduct regular coaching and mentoring sessions to...

We are seeking a seasoned e-commerce professional to take charge of our digital services team. As an IT Team Lead, you will be responsible for leading and managing a high-performing e-commerce and digital services team.The ideal candidate will have at least 5 years of experience in e-commerce, digital marketing, or related fields, with a strong understanding...

We are seeking a Lead Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for leading our customer support team in delivering exceptional service to our customers.About the RoleThe ideal candidate will have a strong background in customer service, with a minimum of 5 years of experience in a managerial...