Senior Operations Manager

5 days ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time 8,000,000 - 12,000,000
Job Title: Senior Operations Manager

A dynamic and results-driven professional is required to lead a department of 50 to 60 team members. The ideal candidate will have a strong service mindset and excellent stakeholder management skills.

Key Responsibilities:
  1. Department Management: Oversee the daily operations of a large department, ensuring seamless execution of tasks within given resources.
  2. Leave and Shift Management: Implement efficient leave and shift management systems to minimize disruptions and maximize productivity.
  3. Resource Enablement: Provide training and development opportunities to empower team members to perform their roles effectively.
  4. Customer Service Standards: Establish and maintain high-quality customer service standards by employing recognized benchmarks and best practices.
  5. Progress Meetings: Conduct regular meetings with staff to discuss progress, provide feedback, and set goals for improvement.
  6. Project Management: Oversee ongoing projects, ensuring timely completion and effective resource allocation.
  7. Team Development: Foster a performance-driven team that consistently meets or exceeds targets.
  8. Work Environment: Create a professional work environment that promotes equality, fairness, and work-life balance.
  9. Policies and Procedures: Ensure compliance with company policies and procedures.
  10. KPI Analysis: Regularly review key performance indicators, analyze performance data, and identify areas for improvement.
  11. Training and Development: Identify training needs and develop staff to take on next-level roles.
  12. Operations Improvement: Focus on improving business operations and driving growth through process creation and optimization.

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