Senior Technology Operations Manager

1 day ago

Rawalpindi Cantonment, Pakistan beBeeTechnical Full time $90,000 - $120,000
Job Title: Senior Systems Administration Specialist

Motive empowers operations teams with tools to make work safer, more productive and profitable. Our platform provides complete visibility and control, automating tasks and reducing manual workloads.

We serve over 100,000 customers across various industries, including transportation, logistics, construction and manufacturing.

Key Responsibilities:

  • Administer and support Salesforce and integrated Enterprise Systems applications for customers and internal teams.
  • Provide real-time support for issues related to Salesforce and other platforms; troubleshoot, escalate and resolve problems promptly.
  • Manage end-user profiles, reporting, dashboards and permissions in Salesforce.
  • Analyze and prioritize enhancement requests, implementing changes as necessary.
  • Manage workload and projects, maintaining accuracy and attention to detail.
  • Create and update documentation for team audiences.
Requirements:
  • Prior experience in user-facing technical support or application support.
  • At least 2 years of hands-on experience using and providing first-line support for Salesforce.
  • Salesforce Associate Certification is required.
  • Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is essential.
  • Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
  • Proven ability to independently manage a ticket queue, set priorities and handle multiple requests efficiently.
  • A technical background with a general understanding of business systems is necessary.

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