Customer Service Representative

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Customer Service Excellence

The ideal candidate will deliver exceptional customer service, ensuring clients receive accurate information and support in a professional manner.

This role involves overseeing daily customer operations, analysing complex service issues, and leading initiatives to improve first contact resolution and customer satisfaction. Responsibilities include managing communications across all customer channels, monitoring service partners, and maintaining a robust Business Continuity Plan (BCP).

In addition, the post-holder will manage stakeholder relationships, develop systems for data analysis, and deliver customer service training as needed. They must ensure services are inclusive and aligned with equality, diversity, and inclusion policies, and uphold child protection standards in all exam-related activities.

  • Key Accountabilities:
  • Deliver high-quality first-line customer service
  • Analyse complex service issues and provide timely feedback
  • Lead initiatives to improve first contact resolution and customer satisfaction
  • Manage stakeholder relationships and develop systems for data analysis


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