Technical Solutions Specialist

12 hours ago

Islamabad, Islamabad, Pakistan beBeeEngineer Full time

Motive empowers employees with tools to make their work safer, more productive and profitable.

With a single system, safety, operations and finance teams can manage drivers, vehicles, equipment and fleet related spend.

The Motive platform provides complete visibility and control reducing manual workloads by automating and simplifying tasks.

About the Role:

The IT Support Engineer is an integral member of our dynamic team championing end-user satisfaction through adept IT support.

This role involves monitoring and maintaining company computer systems performing hardware and software installations and elevating technological prowess by tackling logical analytical and technical challenges independently and collaboratively.

  • Perform OS installations and configurations for MacOS Windows and Linux systems
  • Facilitate seamless onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local inventory of IT assets
  • Coordinate with internal and external stakeholders to resolve technical issues promptly
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
  • Generate accurate and timely reports on IT support metrics
  • Address onsite user issues within the office environment
  • Provide remote support to end users via tickets emails and Slack channels
Required Skills and Qualifications:
  • Bachelor of engineering in computer science or equivalent
  • Minimum 1-3 years IT support experience
  • Strong knowledge of Windows MacOS and Linux troubleshooting
  • Solid IT infrastructure knowledge and experience
  • Understanding of G Suite OKTA Jira MDM solutions and VOIP
  • Customer Handling experience and technical troubleshooting expertise
  • Proficient in verbal and spoken English
  • Flexibility and willingness to work varying hours and shifts
  • CCNA & CCNP MCITP Office 365 Certifications preferred
  • Call Center IT Support experience preferred
  • Understands basics of AI and automation used in IT support
  • Knows how AI can help with tasks like auto-assigning tickets chat-based support and spotting system issues early

Motive values diversity and inclusivity in the workplace. We are an equal opportunity employer welcoming people from diverse backgrounds and perspectives.

We strive to create a safe and supportive work environment.

Learn more about our candidate privacy notice.

  • Technical Solutions Leader

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    **Job Title:** Technical Solutions LeaderThis position requires a highly skilled and experienced professional to lead a technical team in providing IT solutions.

  • Technical Solutions Designer

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    The Technical Solutions Design role involves working with channels to provide solutions on various services. This includes GSM, Fixed, M2M, IoT, and cloud services offered by Jazz Business.Key ResponsibilitiesPrepare high-level designs containing proposed network scenarios including technical write-ups of solutions being proposed by Jazz.Develop responses to...

  • Customer Solutions Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time

    Customer Solutions Specialist - Mid Market at WellnessLivingTitle: Customer Solutions Specialist - Mid MarketLocation: Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, IslamabadWorking Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)Job Nature: Permanent, Full-time (40 hours per week)About Us:WellnessLivingisn'tjust our...

  • Technical Support Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Solutions Specialist to join our team. As the primary point of contact for our customers, you will be responsible for providing exceptional support and solutions to ensure their success.Your role will involve responding to incoming support requests via email, assisting mid-market...

  • IT Technical Support Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a highly skilled and motivated IT Specialist to join our dynamic team. The ideal candidate will have a strong background in information technology, with a focus on providing technical support, troubleshooting, and maintaining IT systems.Key ResponsibilitiesTechnical Support:Provide first-level technical support to end-users, resolving hardware...

  • Customer Solutions Specialist

    3 weeks ago

    Islamabad, Islamabad, Pakistan WellnessLiving Full time

    Title: Customer Solutions Specialist - Mid MarketLocation: Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, IslamabadWorking Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)Job Nature: Permanent, Full-time (40 hours per week)About UsWellnessLiving isn't just our name, it's who we are. We're a software company with a heart,...

  • Technical Support Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan beBeeSpecialist Full time

    We're seeking a talented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our end-users, ensuring they receive the assistance they need to perform their jobs effectively.About the RoleThe Technical Support Specialist will be the first point of contact for all technical issues,...

  • Technical Data Communication Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Experienced Datacomm ProfessionalOverview:The role of a seasoned data communication specialist involves overseeing the technical aspects of telecommunications and enterprise networks. This includes staying up-to-date with the latest technologies, such as MPLS and VPLS, to ensure seamless connectivity and efficient data transfer.Key...

  • Inside Solutions Architect

    3 weeks ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT...

  • Technical Services Specialist

    3 weeks ago

    Islamabad, Islamabad, Pakistan ibex. Pakistan Full time

    The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The support will also be assisting customers with other queries/concerns...